The legal process outsourcing (LPO) industry is currently worth $2.4bn worldwide and is set to expand into higher value, more complex work, according to research conducted by the London School of Economics.
Professor Leslie Willcocks, director of the LSE’s Outsourcing Unit and co-author of the research, said this could lead LPO companies to compete directly with law firms.
He explained: “As LPOs become trusted and get better at what they do, they will undertake more sophisticated work, even offshore. If you look at the labour force in these offshore destinations, such as India and the Philippines, there are plenty of very good, qualified lawyers. This could mean, ultimately, they encroach on law firms’ space.”
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